Question 1

What is Stay Pilot?

Accepted Answer

Stay Pilot is for hotel chains and groups, boutique properties, and alternative lodging such as glamping sites, micro-stays, and eco-lodges. Its aim is to support more hands-off operations and more personalized guest stays. Today, the available property workflows focus on guest inquiries, post-stay feedback, and operator-managed follow-up in a private, paid workspace. The wider booking, connected automation, and sustainability ideas are proposed scope, not completed outcomes.

Question 2

What can a property team use today?

Accepted Answer

An authorized member with provider-verified paid access can work with the property in their private workspace: review and export guest inquiries, assign and reply to them, collect and review post-stay feedback, and create and manage property follow-up work. These current workflows are property-specific and do not require a PMS connection. Creating an account or workspace, or saving a property, does not by itself grant paid access.

Question 3

How do guest inquiries work?

Accepted Answer

A guest selects a property and submits a question with their contact details. Stay Pilot saves that inquiry to the selected property’s inbox in the operator workspace. An inquiry is only a question: it does not check room availability, quote or confirm a price, reserve a room, or confirm a stay.

Question 4

Can operators assign, reply to, or resolve an inquiry?

Accepted Answer

Authorized members with paid workspace access can review and export property inquiries, assign them to an eligible workspace member, reply, and mark them resolved or reopen them. An AI-assisted reply is a draft for the operator to review, edit, and choose to send. A “sent” status means the email service accepted the message; it does not confirm delivery to the guest’s mailbox.

Question 5

How does the property feedback link work?

Accepted Answer

An operator can create a property-specific link to collect a guest’s self-reported rating from 1 to 5 and an optional comment. A response is not matched to a booking and is not a booking-verified review. Operators can review individual responses and trends, then create follow-up work when needed.

Question 6

How are housekeeping and maintenance tasks managed?

Accepted Answer

Operators create housekeeping and maintenance work for their property and manage its status, priority, due date, and assignee in the workspace. This is operator-managed work. The current workflow is not AI task dispatch, and it does not provide predictive maintenance.

Question 7

Are pre-arrival guest messages sent automatically?

Accepted Answer

No. The original concept is a personalized guest portal 24 hours before check-in, delivered through WhatsApp Business API or Twilio SMS, for amenity selection, upsells, and check-in times. Today’s workspace tool can draft a message from a submitted guest preference profile and amenities or upsells entered by an operator. The operator reviews, edits, and saves the draft; sending is unavailable today. Saving never sends a message automatically, and prices or availability are not added automatically.

Question 8

What is required to use the private operator workflows?

Accepted Answer

Inquiry, feedback, and operations access requires an authorized member of a private, property-specific workspace with a subscription matched to provider-verified payment. Account creation, workspace creation, and saving a property are setup steps; none confirms payment or unlocks paid workflows. A PMS connection is not required for these current workflows.

Question 9

How does subscription checkout differ from guest booking?

Accepted Answer

Subscription checkout is for an operator’s Stay Pilot plan. It depends on payment-provider access and readiness, and paid access begins only after the provider verifies payment. Starting account or workspace setup is not a completed purchase. This operator subscription flow is separate from guest booking checkout; Stay Pilot has no active guest booking or booking-payment checkout connection.

Question 10

Does Stay Pilot have a live PMS connection?

Accepted Answer

No live PMS connection is verified. Connected workflows remain unavailable until access from a supported provider is authorized and verified for the specific property. Cloudbeds, Opera, Mews, and Stayntouch are targets, not confirmed integrations. There is no active connection for live room types, rates, availability, reservations, guest booking, or booking-payment checkout, and Stay Pilot does not sync PMS inventory or hand a guest booking to a PMS today.

Question 11

What are the proposed plan prices and features?

Accepted Answer

These are the proposed monthly plan details; the listed feature scope is not a claim that those capabilities are active. Starter Direct — $299/month per workspace — Boutique Hotels & Glamping (1–30 rooms): Direct Booking Widget, Automated Guest Messaging, Basic *** & Ops Pro. Eco & Ops Pro — $699/month per workspace — Mid-size & Hybrid Hotels (30–120 rooms): PMS Auto-sync, EcoPulse Carbon Ledger, Task Dispatcher, Night Audit Diagnostics. Enterprise Autopilot — $1,499/month per property — Multi-property Hotel Groups (120+ rooms): Full Custom Smart Room IoT Integrations, Custom AI Concierge, Dedicated API Pipelines.

Question 12

Which broader Stay Pilot capabilities are planned?

Accepted Answer

The proposed scope includes a zero-commission PMS booking widget, price-match guarantees, and direct-booking incentive popups; guest profiles informed by pre-arrival surveys and history, plus room templates for lighting, temperature, wellness, and amenities; EcoPulse energy, water, and carbon tracking, ESG reports, and green rewards; AI housekeeping, predictive maintenance, and night-audit diagnostics; and monthly white-label GM reports on direct revenue saved, energy and kWh saved, and efficiency hours gained. These are plans, not verified live features, measurements, or achieved savings.

Stay Pilot Operator FAQ

Start with an operator account.